Returns / Refunds Policy

Return & Exchange Policy — Dekorama

Return/Exchange Window

Returns or exchanges are accepted within 48 hours of delivery on domestic (Pan-India) orders, only if the product is in its original condition.

Non-Returnable Products

• Custom-made products are not eligible for return or exchange.

• International orders are non-returnable and non-refundable. However, if you receive a defective or damaged item, we will send a replacement immediately.

• For international refunds (in case of exceptions), the processing time is 5–7 business days.

Standard Fees

A 20% handling fee will be deducted from the refund or store credit for non-defective returns or exchanges, to cover shipping and processing costs.

Return/Exchange Options

🔁 Replacement
Send the product back, and after inspection, we’ll ship a replacement.

💳 Store Credit
Get instant store credit for future purchases once the return/exchange is initiated.

💰 Refund
Receive a refund to your original payment method or bank account after we receive and inspect the item.

How to Initiate a Return or Exchange

Self-Serve Option

Use the Returns feature on our website for fast and easy processing.

Defective or Damaged Products

Contact us within 48 hours of delivery at:

📧 Email: support@dekorama.in
📱 WhatsApp: +91-7678485296

Please include:

• Clear photos of the issue

• An unboxing video for verification

We’ll arrange a pickup, inspect the product, and offer a replacement or store credit.

Important Notes

• For non-defective returns, the 20% fee will be deducted from the refund or credit.

• Refunds, replacements, and store credits are only processed after successful inspection of the returned item.

• We’re committed to making your experience with Dekorama seamless and satisfying.

If you have any questions, we’re here to help!